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Unable to delete messages.....sometimes!

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By *hlovers OP   Couple  over a year ago

Merseyside & Isle of Man

In the last few weeks we are now and again unable to delete unwanted messages using my MacBook but the problem doesn't exist on the mobile site.

This has never previously happened using the same laptop and strangely the problem is only intermittent. A few times a day it's ok & at other times it isn't.

Any suggestions?

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By (user no longer on site)  over a year ago

Some messages seem to get stuck in the old version of the message inbox - trying switching back to that and you'll probably find you can delete the messages there.

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By *hlovers OP   Couple  over a year ago

Merseyside & Isle of Man

We are using the old version though.

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By (user no longer on site)  over a year ago

Have you tried deleting them in the new version? The gremlins in the systems might need a good kicking lol


"We are using the old version though. "

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By *hlovers OP   Couple  over a year ago

Merseyside & Isle of Man

Thank you for the advice Marie. We've been reluctant to try the new mailbox until now as the old one has previously worked well for us but we'll give it a try and see if it solves the issue

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By (user no longer on site)  over a year ago

Well hope it fixes the problem - but you can always switch back to the old version.

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