My old Microsoft vx3000 cam stopped working & Microsoft said it was not supported on win 10. Bought a Logitec c920 hd pro ( not cheap) & still will not work it shows a cam is attached but no images from the new cam. Works fine in other applications & have got the latest flash! Any ideas as kath wants to get back on cam lol.
Mt Bean. |
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By *DontExistWoman
over a year ago
•+• Silicon valley. •+• |
ok, from the logictec site itself i found this:
Manufacturers implement webcam support in various and non-standard ways. KVM switches, in particular, may affect the functionality of your Logitech webcam.
Other third-party devices that may interfere with the communication between your Logitech webcam and your computer are:
KVM switch boxes
Port Replicators
Docking Stations
USB Hubs
from the microsoft site:
You may also try the below steps and check if it helps.
1. Connect the webcam directly to your computer on a USB 2.0 port.
2. Open the Device Manager.
3. Open the Imaging devices section.
4. Right-click on the C920 entry then select Update driver.
5. Choose “browse my computer for device drivers” and click Next.
6. Choose Let me pick from a list and click Next.
7. Check the box for Show Compatible Hardware.
8. Select USB Video Device and click Next.
9. Wait for the drivers to install then Finish. Click Restart when prompted.
10. Test the webcam afterwards.
and this:
Hi,
Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this. This issue may arise due to driver corruption issue. Kindly follow the below given steps to troubleshoot the issue:
Method 1:
I suggest you to run the Hardware and Devices troubleshooter and check if it helps.
Type troubleshooting in the search bar.
Select Troubleshooting.
Select View all on the top left corner.
Click on Hardware and Devices.
Follow the on-screen instructions to run the troubleshooter.
Check if issue persists.
Method 2:
You may also update the Camera driver from Device Manager manually and check if this helps.
Press (Windows key + X) and click on “Device Manager”.
Expand “Other devices”.
Right click on the “Integrated webcam” drivers and select “Update Driver Software”. Once this is done, restart the computer and check if the issue persists.
Method 3:
If issue persist, I suggest you to try installing it in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps.
Download the Integrated webcam drivers from the manufacturer’s website.
Right-click on the driver setup file and click on ‘Properties’.
Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
Hope this information is helpful. Do reply if you need further assistance, we will be happy to help you.
Thank you.
if none of this helps and you're getting an actual error code it might be good to google that error code + your cam + your window OS |
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