Hi, we had email conversations with lots of people last year, but during lockdown we haven't used the site much. Now we want to go back to those emails, but we find our side of the conversation has disappeared. All the messages the other couples sent to us are still in our mailbox, but everything we send is gone. Do our messages get deleted after a certain amount of time?
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Found this on the site which possibly explains it.
I've not logged on for a while and now most of my messages have been deleted / I have loads of messages in my inbox and some of the older ones have gone missing
Fab is a super busy site. Hundreds of thousands of private mails are sent every day and we have tens of millions of such messages on our system. Because we do this mostly for free, we can't keep all the messages for ever because our costs would go up and up and the site would get slower and slower. Older messages that have already been read in "dormant" accounts that haven't been logged into for a while are removed from the system. Similarly if you have loads of mails in your inbox, the system will periodically remove some of the oldest.
If some mails are important to you and you want to make sure they're not deleted, become a site supporter and save any important mails to your "saved message folder" (look for "save it" on the bottom of messages you receive) and we'll keep those mails on the system (unless we screw things up and they get deleted too; but we'll try not to!). |
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