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Sent messages disappearing

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By *ilicious OP   Couple 27 weeks ago

Sussex/Surrey

Very irritating to go into a message thread and find that all our sent messages are missing. Is this a temporary bug?

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By *exy PineapplesCouple 27 weeks ago

Basingstoke

No the mail is purged after a period of time to save server resources.

You have the option to save anything you want up keep though (but there is no global save all option).

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By *ilicious OP   Couple 27 weeks ago

Sussex/Surrey

Thanks but have a few issues with the logic of that if it’s true. Firstly it makes no sense just to delete the whole of one side of the conversation. Why not delete everything say older than six months, and let us (paying) users be aware of this. Secondly, it is catchy the same for saved threads, surely a complete contradiction of “saved”. Thirdky I pay a subscription for this service, so the site owners should match what they are offering to what their customers are paying. Lastly wouldn’t it be nice to get a reply from the site admins/owners instead of leaving it to other users.

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By *xposedInTheSunCouple 27 weeks ago

Cambridgeshire

I think if the person you're messaging deletes the thread then you lose half the messages, but I can't honestly remember which half.

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By *ilicious OP   Couple 27 weeks ago

Sussex/Surrey

That might be it, thank you.

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By *uddle4uMan 27 weeks ago

Purbeck

Could contain some embargoed word or phase

But From the FAQ's

Fab is a super busy site. Hundreds of thousands of private mails are sent every day and we have tens of millions of such messages on our system. Because we do this mostly for free, we can't keep all the messages for ever because our costs would go up and up and the site would get slower and slower. Older messages that have already been read in "dormant" accounts that haven't been logged into for a while are removed from the system. Similarly if you have loads of mails in your inbox, the system will periodically remove some of the oldest.

If some mails are important to you and you want to make sure they're not deleted, become a site supporter and save any important mails to your "saved message folder" (look for "save it" on the bottom of messages you receive) and we'll keep those mails on the system (unless we screw things up and they get deleted too; but we'll try not to!).

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