Hi
I’ve just logged back in for the first time in 4 or so months. All my messages have disappeared. Is that normal? My supported status is still active so I don’t think that’s why?
Has anyone else had this issue of disappearing messages?
Thanks! |
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"Hi
I’ve just logged back in for the first time in 4 or so months. All my messages have disappeared. Is that normal? My supported status is still active so I don’t think that’s why?
Has anyone else had this issue of disappearing messages?
Thanks! "
Yup
From the faq
I've not logged on for a while and now most of my messages have been deleted / I have loads of messages in my inbox and some of the older ones have gone missing
Fab is a super busy site. Hundreds of thousands of private mails are sent every day and we have tens of millions of such messages on our system. Because we do this mostly for free, we can't keep all the messages for ever because our costs would go up and up and the site would get slower and slower. Older messages that have already been read in "dormant" accounts that haven't been logged into for a while are removed from the system. Similarly if you have loads of mails in your inbox, the system will periodically remove some of the oldest.
If some mails are important to you and you want to make sure they're not deleted, become a site supporter and save any important mails to your "saved message folder" (look for "save it" on the bottom of messages you receive) and we'll keep those mails on the system (unless we screw things up and they get deleted too; but we'll try not to!). |
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