FabSwingers.com > Forums > Swinging Club Discussion > How can a club improve immediate feedback channels?
How can a club improve immediate feedback channels?
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By (user no longer on site) OP
over a year ago
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Something that crops up from when clubs receive poor feedback is that nothing was mentioned to staff on the night or when things happened. Obviously its harder to retrospectively fix things and I often look at reviews thinking "if you'd asked about the pool, I could have told you rather than leaving an unnecessary review" or similar.
So what puts people off giving this feedback immediately? Are there not enough channels to do so? What can we do to make it easier for you?
Obviously poor reviews are just as good if not better feedback for improvement for clubs and I'm not trying to minimise poor feedback. I just think that maybe we need to do more to help club goers communicate things at the time so we've a better chance of fixing it right away.
So, what would you like to see? |
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By *ervertsCouple
over a year ago
halesowen |
Personally I think going up to somebody and saying look I'm not happy with.... is unnerving for most people to do. A comment box in a discreet area that staff check regularly maybe? I only leave poor feedback in extreme cases which has only been once when I fell over. |
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By (user no longer on site) OP
over a year ago
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"Personally I think going up to somebody and saying look I'm not happy with.... is unnerving for most people to do. A comment box in a discreet area that staff check regularly maybe? I only leave poor feedback in extreme cases which has only been once when I fell over."
That an easily implemented thing too. I would hope that simple things like a sudden shortage of cleaning supplies wouldn't be too unnerving to ask for but I understand the bigger stuff could be uncomfortable |
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By (user no longer on site)
over a year ago
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It's a really good question and must be frustrating for clubs... I never have a problem expressing my issues at the time but I've been on both sides as staff and customer
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I'd say have a form on the website. Advertise this fact clearly in reception and when people leave - "thanks for visiting us tonight, any feedback either way, please leave it on the website - anonymously if you like! "
Customers can chose to stay anonymous if they like, but make a policy of displaying all genuine feedback and club response. If people trust that it 'll be read and can do it anonymously then I personally think that would encourage the greatest response.
D |
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By *iccardaTV/TS
over a year ago
Wallasey |
i think there are two slightly different things here i know everyone who works at Townhouse has it drilled into it that they must let visitors know that if they aren't happy about something to please let someone know straight away as then it can be put right and hopefully everyone will have a good night
and that is not just the owners, its the bar staff, even me not that i can do much but i usually can find someone who can
however i understand there are things that people might not want to discuss face to face and constructive comments are always welcomed by any club |
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By (user no longer on site) OP
over a year ago
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"I'd say have a form on the website. Advertise this fact clearly in reception and when people leave - "thanks for visiting us tonight, any feedback either way, please leave it on the website - anonymously if you like!"
Customers can chose to stay anonymous if they like, but make a policy of displaying all genuine feedback and club response. If people trust that it 'll be read and can do it anonymously then I personally think that would encourage the greatest response.
D"
Brilliant idea! |
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