FabSwingers.com > Forums > Swinging Club Discussion > KESTRALS Bad Managment!! - Forcing £100 PNC On me!
KESTRALS Bad Managment!! - Forcing £100 PNC On me!
Jump to: Newest in thread
So I found myself accidentally reciving a £100 fine from there car parking system.
The carpark company did not sent 1st letter. Sent a £100 fine with no way to appeal.
Kestral/Abfab with my repeated attempts. Refuses to get involved and said its not there problem! No appolagie, just. Pay the fine!
I AM (WAS) A CUSTOMER!!
Yet they still refuse.
I won't be returning!!
HAS ANYONE ELSE HAD THIS EXPERIENCE WITH THEM?
They simply don't Care about their customers
 |
Reply privately, Reply in forum +quote
or View forums list | |
"Did you input your car details into the system as it says on their website ?
"
It seem on one of my visits I may have accidentally forgot.
Its behind you when you check in. So its easily done.
Also system has only been in place since Feb and I've been many times before when no system was in place.
Still. Anyone think I should pay £100 for an innocent mistake, to a business I was genuinly at when parked? |
Reply privately, Reply in forum +quote
or View forums list | |
(Email reply read)
Hi Wesley
I have been handed your messages, sorry for the delay. I have been away on a business trip and only just returned to the UK.
I would be happy to provide you with all the details you are requesting. There is an admin charge of £75.00
The parking company is a third party and is under my instruction. By proving your attendance will not get the ticket removed.
Entering an incorrect number regardless of your attendance is a situation we and the parking company are unable to resolve.
Regards
.....
What? £75.00 just to get a recipt to proove I was there lol
And even then the fine still stands?...
Ok. I don't think Il be back.
If thats how things are ran. |
Reply privately, Reply in forum +quote
or View forums list | |
"They don’t run the car park so yes you should pay the fine and class it as an expensive mistake. If you was at travel lodge or similar you would have to pay it"
I work for a big Hotel Brand as a Manager. I Know that not to be true.
Guests make mistakes all the time and we rectify it.
The charges are for illigal parking. Not customers.
Its ok. If if I lose £100, said company will likely lose £1000 in trade. Its just business I guess. And I'm a numbers guy   |
Reply privately, Reply in forum +quote
or View forums list | |
"They don’t run the car park so yes you should pay the fine and class it as an expensive mistake. If you was at travel lodge or similar you would have to pay it"
Also. THEY are the Landowners to the car park. They have a 'contract' with the parking company
Im familiar with how these things work and just feel alittle fobbed off.
I try to stay happy.. but it an't great  |
Reply privately, Reply in forum +quote
or View forums list | |
 |
By *itty9899Man
over a year ago
Craggy Island |
"So I found myself accidentally reciving a £100 fine from there car parking system.
The carpark company did not sent 1st letter. Sent a £100 fine with no way to appeal.
Kestral/Abfab with my repeated attempts. Refuses to get involved and said its not there problem! No appolagie, just. Pay the fine!
I AM (WAS) A CUSTOMER!!
Yet they still refuse.
I won't be returning!!
HAS ANYONE ELSE HAD THIS EXPERIENCE WITH THEM?
They simply don't Care about their customers
"
You should have input your car registration on the system. It is sign post and they did send out a email.
IF YOU DON'T FOLLOW THE SIGN YOU'LL HAVE TO PAY THE FINE. |
Reply privately, Reply in forum +quote
or View forums list | |
"So I found myself accidentally reciving a £100 fine from there car parking system.
The carpark company did not sent 1st letter. Sent a £100 fine with no way to appeal.
Kestral/Abfab with my repeated attempts. Refuses to get involved and said its not there problem! No appolagie, just. Pay the fine!
I AM (WAS) A CUSTOMER!!
Yet they still refuse.
I won't be returning!!
HAS ANYONE ELSE HAD THIS EXPERIENCE WITH THEM?
They simply don't Care about their customers
You should have input your car registration on the system. It is sign post and they did send out a email.
IF YOU DON'T FOLLOW THE SIGN YOU'LL HAVE TO PAY THE FINE. "
Ok... and breath lol
Firstly. Its not a fine.
Its an Invoice at best.
.
Secondly I won't pay it.
.
Il take them to court before that happens.
.
Thirdly. We ALL make mistakes.
I can't be the only one whos done that.
.
.
The machine is behind you when you check in,
And that charge was dated just over a week after my Dad passed away.
.
So its fair to say I might have been distracted.
.
Your entitled your view.
It ok.
.
I'm standing my ground on this one.
Its not my first issue here. Got stuck in the car park one night (long story)
.
Next day. No appolagies, or explanation. Just... yh blame the customer. Ok fine...
I know nothing about customer service lol |
Reply privately, Reply in forum +quote
or View forums list | |
I just have a feeling (as with my job), it happens to alot of customers.
.
And when the Landowner does nothing to help.
.
They upset customers.
Im sure il sort this in the end. Lifes too short to worry about little problems. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
You’re making yourself sound like a professional victim here mate.
You failed to follow some simple rules and you have a hundred reasons why you aren’t at fault and are now seeking to damage someones business.
Don’t pay the “invoice”
See what happens next with your YouTube lawyer plan. |
Reply privately, Reply in forum +quote
or View forums list | |
"They don’t run the car park so yes you should pay the fine and class it as an expensive mistake. If you was at travel lodge or similar you would have to pay it"
Had two tickets from a hotel car park cancelled after showing bookings for the hotel to them.... Not sure where you've got your information from but you may be miataken |
Reply privately, Reply in forum +quote
or View forums list | |
"You’re making yourself sound like a professional victim here mate.
You failed to follow some simple rules and you have a hundred reasons why you aren’t at fault and are now seeking to damage someones business.
Don’t pay the “invoice”
.
See what happens next with your YouTube lawyer plan. "
Ok.
Well it upset me.
I parked as a customer.
Made a mistake
And was using the carpark for its intended purpose.
I didnt delibratly forget to enter details.
If you parked somewhere and 2 months later got a fine for not entering details (2nd letter only) with no way of appeal. - what would you do?
Most would explain situation to landowner and have them remove it as i wasnt parked illgally. |
Reply privately, Reply in forum +quote
or View forums list | |
"They don’t run the car park so yes you should pay the fine and class it as an expensive mistake. If you was at travel lodge or similar you would have to pay it
Had two tickets from a hotel car park cancelled after showing bookings for the hotel to them.... Not sure where you've got your information from but you may be miataken"
I agree. Parking illigally, yes get a pcn.
But as a customer.
I did make a mistake. Yes.
|
Reply privately, Reply in forum +quote
or View forums list | |
|
By *os19Man
over a year ago
Edmonton |
"They don’t run the car park so yes you should pay the fine and class it as an expensive mistake. If you was at travel lodge or similar you would have to pay it
I work for a big Hotel Brand as a Manager. I Know that not to be true.
Guests make mistakes all the time and we rectify it.
The charges are for illigal parking. Not customers.
Its ok. If if I lose £100, said company will likely lose £1000 in trade. It’s just business I guess. And I'm a numbers guy "
. Ok so you are a numbers guy.Are you saying that you attend 20 times a year at £50 entrance fee 20 x £50 = £1000 if so then perhaps Kestrels could have perhaps given you a free entrance for one night as a sort of good will gesture for your loyalty. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
I got a fine too at the car park there - was my first time going since they installed the cameras, and a very busy night so reception was hectic and they were rushing people through, I didn't see the machine to out my reg in as it was behind where you stand to pay. I remembered 2 hours later and went and put my reg number in. A fine came through, I phoned the club who were somewhat unhelpful so I just paid it and put it down to experience. Parking is an issue at the club which puts me off going in the evenings as I don't feel terribly safe wandering round the street to my car on my own after a night out. The club car park is tiny and most of the spaces taken up by staff. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
"So I found myself accidentally reciving a £100 fine from there car parking system.
The carpark company did not sent 1st letter. Sent a £100 fine with no way to appeal.
Kestral/Abfab with my repeated attempts. Refuses to get involved and said its not there problem! No appolagie, just. Pay the fine!
I AM (WAS) A CUSTOMER!!
Yet they still refuse.
I won't be returning!!
HAS ANYONE ELSE HAD THIS EXPERIENCE WITH THEM?
They simply don't Care about their customers
"
If you’ve been there before you know the score and you don’t forget
First thing we do when we get there is sort the parking out! |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
"You’re making yourself sound like a professional victim here mate.
You failed to follow some simple rules and you have a hundred reasons why you aren’t at fault and are now seeking to damage someones business.
Don’t pay the “invoice”
See what happens next with your YouTube lawyer plan. "
Love this! |
Reply privately, Reply in forum +quote
or View forums list | |
"So I found myself accidentally reciving a £100 fine from there car parking system.
The carpark company did not sent 1st letter. Sent a £100 fine with no way to appeal.
Kestral/Abfab with my repeated attempts. Refuses to get involved and said its not there problem! No appolagie, just. Pay the fine!
I AM (WAS) A CUSTOMER!!
Yet they still refuse.
I won't be returning!!
HAS ANYONE ELSE HAD THIS EXPERIENCE WITH THEM?
They simply don't Care about their customers
You should have input your car registration on the system. It is sign post and they did send out a email.
IF YOU DON'T FOLLOW THE SIGN YOU'LL HAVE TO PAY THE FINE.
Ok... and breath lol
Firstly. Its not a fine.
Its an Invoice at best.
.
Secondly I won't pay it.
.
Il take them to court before that happens.
.
Thirdly. We ALL make mistakes.
I can't be the only one whos done that.
.
.
The machine is behind you when you check in,
And that charge was dated just over a week after my Dad passed away.
.
So its fair to say I might have been distracted.
.
Your entitled your view.
It ok.
.
I'm standing my ground on this one.
Its not my first issue here. Got stuck in the car park one night (long story)
.
Next day. No appolagies, or explanation. Just... yh blame the customer. Ok fine...
I know nothing about customer service lol"
Guess we all deal with the loss of a loved one in different ways. |
Reply privately, Reply in forum +quote
or View forums list | |
|
By (user no longer on site)
over a year ago
|
Mistakes happen, but there are plenty of signs to remind you on your way into the club and also on the way out. Not to mention the staff reminding people.
The parking company are nothing to do with the club. But to be fair the threads made us chuckle
 |
Reply privately, Reply in forum +quote
or View forums list | |
|
By *p4fun60Couple
over a year ago
Hampshire |
In fairness, we've nearly forgotten a couple of times, I think the log in screen maybe better placed on the front desk next to the card readers, that way you can't really forget or blame anyone else even pubs have them now, but I do agree with the OP that they're normally used for illegal parking, & I know the clubs suffered from that in the past, rather than fee paying guests  |
Reply privately, Reply in forum +quote
or View forums list | |
There are over 13 signs in the car park and as you enter the building reminding you to enter your vehicle registration. Front desk staff also remind guests and it goes out on every single newsletter that there is ANPR.
Admin do not have access to cancel the tickets.
The admin fee is for management time to pull reports to find when you entered the club and then request from the company who process their card payments to send a receipt of this. The tills reset every 24hrs and card details are not stored. They are charged a fee for this, so why should it not be passed on if it’s something you’ve requested because you’ve made a mistake? |
Reply privately, Reply in forum +quote
or View forums list | |
For people who drive, the car park of the office building just a hundred yards down the road, has private companies operating which you can pre book a space with in advance. I think its about £5-£10 a night.
As for the OP get the frustration but yup I think you unfortunately have to stump up. Hope you had a good night inside at least!
|
Reply privately, Reply in forum +quote
or View forums list | |
"For people who drive, the car park of the office building just a hundred yards down the road, has private companies operating which you can pre book a space with in advance. I think its about £5-£10 a night.
As for the OP get the frustration but yup I think you unfortunately have to stump up. Hope you had a good night inside at least!
"
Might be quite useful - could you message me the details please? |
Reply privately, Reply in forum +quote
or View forums list | |
"There are over 13 signs in the car park and as you enter the building reminding you to enter your vehicle registration. Front desk staff also remind guests and it goes out on every single newsletter that there is ANPR.
Admin do not have access to cancel the tickets.
The admin fee is for management time to pull reports to find when you entered the club and then request from the company who process their card payments to send a receipt of this. The tills reset every 24hrs and card details are not stored. They are charged a fee for this, so why should it not be passed on if it’s something you’ve requested because you’ve made a mistake? "
I understand this. But 75.00 admin seems alittle excessive.
.
The PCN was only for £100
I don't wish to cause issue.
And I'm sorry for the post, but my emotions got the better of me. I would withdraw this forum post, but its timed out and doesn't allow me to now.
.
It does seem like an overly complicated system.
.
Like I said I deal with similar in my jon and the system we use is much simpler, and it goes much better from a customer service/ guest perspective.
.
I agree if I got sidetracked with the reg situation it IS my fault, but simply forgot.
.
Im just alittle alienated by who experiece because I was parked for the intended purposes, and felt most landowners would intervin (if it was simpler) for their customers.
.
The email(s) I recieved jist felt abit dismissive and and unfortunity that in itself upset us.
.
I'l deal with the carparking company directly myself, as they will have a challenge on their hands with me. I'm stuborn, and don't part with money easily.
.
Anyway. Thankyou for your detailed explaination and shining some light on the situation.
I suppose if my views contrast with others, thats ok. |
Reply privately, Reply in forum +quote
or View forums list | |
"Yep I’d expect to pay and don’t think it’s bad management.
Didn’t follow the simple rules then you pay the fine. No big deal. "
Its an invoice at best, the're not fines. I will address the company formally
.
Yes. I made a mistake. SURE.
.
But it wasn't intentinal, not was I flouting any 'rules' I wasn't illgally parked. And believe it to be an 'unfair' or 'unjust' notice.
.
The idea is to enforce people randomlly parking there.
.
Not cost some who was allowed to be there
.
But yes. You can have your view. Im here for advice, not conflict |
Reply privately, Reply in forum +quote
or View forums list | |
"In fairness, we've nearly forgotten a couple of times, I think the log in screen maybe better placed on the front desk next to the card readers, that way you can't really forget or blame anyone else even pubs have them now, but I do agree with the OP that they're normally used for illegal parking, & I know the clubs suffered from that in the past, rather than fee paying guests "
Thankyou.
.
You'd think it would be waivered for fee paying guests.
.
And I can't be the only one.
.
Also yes. They should have it on the desk. Not tucked away at the back like that. |
Reply privately, Reply in forum +quote
or View forums list | |
"They don’t run the car park so yes you should pay the fine and class it as an expensive mistake. If you was at travel lodge or similar you would have to pay it
I work for a big Hotel Brand as a Manager. I Know that not to be true.
Guests make mistakes all the time and we rectify it.
The charges are for illigal parking. Not customers.
Its ok. If if I lose £100, said company will likely lose £1000 in trade. It’s just business I guess. And I'm a numbers guy . Ok so you are a numbers guy.Are you saying that you attend 20 times a year at £50 entrance fee 20 x £50 = £1000 if so then perhaps Kestrels could have perhaps given you a free entrance for one night as a sort of good will gesture for your loyalty."
Yes that would keep my loyeltee.
Its 35 to get in usually spend about 25 on bar bill so = 60 a trip about x2 a month
I feel bad for bringing it up tbh.
It set my anxietys off earlier and I wasnt sure what to do tbh, im not perfect in know how to deal with situations like this. |
Reply privately, Reply in forum +quote
or View forums list | |
"There are over 13 signs in the car park and as you enter the building reminding you to enter your vehicle registration. Front desk staff also remind guests and it goes out on every single newsletter that there is ANPR.
Admin do not have access to cancel the tickets.
The admin fee is for management time to pull reports to find when you entered the club and then request from the company who process their card payments to send a receipt of this. The tills reset every 24hrs and card details are not stored. They are charged a fee for this, so why should it not be passed on if it’s something you’ve requested because you’ve made a mistake?
I understand this. But 75.00 admin seems alittle excessive.
.
The PCN was only for £100
I don't wish to cause issue.
And I'm sorry for the post, but my emotions got the better of me. I would withdraw this forum post, but its timed out and doesn't allow me to now.
.
It does seem like an overly complicated system.
.
Like I said I deal with similar in my jon and the system we use is much simpler, and it goes much better from a customer service/ guest perspective.
.
I agree if I got sidetracked with the reg situation it IS my fault, but simply forgot.
.
Im just alittle alienated by who experiece because I was parked for the intended purposes, and felt most landowners would intervin (if it was simpler) for their customers.
.
The email(s) I recieved jist felt abit dismissive and and unfortunity that in itself upset us.
.
I'l deal with the carparking company directly myself, as they will have a challenge on their hands with me. I'm stuborn, and don't part with money easily.
.
Anyway. Thankyou for your detailed explaination and shining some light on the situation.
I suppose if my views contrast with others, thats ok. "
.
Making things complicated for people is always bad for business |
Reply privately, Reply in forum +quote
or View forums list | |
Hi, I am sorry but I do not remember which company has the spaces. I think it may be "Your parking space".
Maybe worth looking them up online and if it is them I'd imagine the site is listed as one you can book. |
Reply privately, Reply in forum +quote
or View forums list | |
The reception staff pointed it out to me on my 1st visit after it was implemented. As soon as I go in the door now I go straight to the pad and enter my reg. It does come down to a degree of personal responsibility, but I hope you get a satisfactory conclusion. |
Reply privately, Reply in forum +quote
or View forums list | |
So my work, now works with the same company as kestrals parking.
Turns out there 'is' as web portal' they can use to wipe them off for reasons e.g staff parking or customer fogetting to enter their reg. And this then gets sumbitted to the parking company to remove.
Seems abit suspect to me 
We used to get alot of people forgetting. But the number has gone down significantly since making the machine to enter reg more visible and not behind them as they walk in.
Anyone else been caught out by this recently? |
Reply privately, Reply in forum +quote
or View forums list | |
"The reception staff pointed it out to me on my 1st visit after it was implemented. As soon as I go in the door now I go straight to the pad and enter my reg. It does come down to a degree of personal responsibility, but I hope you get a satisfactory conclusion. "
|
Reply privately, Reply in forum +quote
or View forums list | |
"Yep I’d expect to pay and don’t think it’s bad management.
Didn’t follow the simple rules then you pay the fine. No big deal.
Its an invoice at best, the're not fines. I will address the company formally
.
Yes. I made a mistake. SURE.
.
But it wasn't intentinal, not was I flouting any 'rules' I wasn't illgally parked. And believe it to be an 'unfair' or 'unjust' notice.
.
The idea is to enforce people randomlly parking there.
.
Not cost some who was allowed to be there
.
But yes. You can have your view. Im here for advice, not conflict "
I personally don’t think it being intentional or not should matter.
But hope you got sorted |
Reply privately, Reply in forum +quote
or View forums list | |
» Add a new message to this topic
