FabSwingers.com > Forums > Chat room feedback/discussion > Official chat crash report log
Official chat crash report log
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
We really want to crack the problem that is affecting some users in chat. If the chatroom stops responding or boots you, or otherwise crashes, please post in this thread with two things only: TIME and WHAT HAPPENED to you.
This is what we want:
"TIME: 10.31pm WHAT HAPPENED: chat stopped loading for us in northern room"
This isn't helpful:
"Having problems all the time"
Anything not helpful will be deleted from the thread. We can then see the times there are problems and check our logs.
Please also encourage others with problems to post here *when they see a problem*
Thanks 
Admin x |
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By (user no longer on site)
over a year ago
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"Anyone?
Admin x"
If be in here posting constantly, midlands room crashed on me at least 7 times last night, and it's that kind of amount times daily, regardless which browser I use |
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By (user no longer on site)
over a year ago
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directing room 3, 00.50. chat kept crashing and booting people. On reloading it was white screen showing. Took ages to load backup and enter chat only for it to crash again. |
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around 12:50am chat room 3 kept crashing. Only option was to come out of chat altogether and try and re-enter, but all we got was a white screen and frozen cams. did get back in the room but crashed almost immediately. |
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By (user no longer on site)
over a year ago
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Same problems for the last 2 nights we have been having for last few weeks. Site runs slow. Takes time to get into chat rooms. Once in chat cams freeze. or we cant see other chatters type. then room completely freezes and we get booted. Tried on both firefox and chrome. worksa bit better on chrome but still with problems. |
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By (user no longer on site)
over a year ago
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Last night, around midnight onwards wchat became almost unusable, typing became slow to appear in the input area and chat scrolling became "staggered". Closing and restarting the webpages made no difference, not did a reboot of the PC.
Using Firefox as a browser, latest version of Flash installed.
Now I have read this post I will add if this happens again.
Perhaps you should enter another scrolling message in the chatrooms akin to the directing warnings, pointing out that you need this info to crack it.
It is a little frustrating, but thanks for trying!! |
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By (user no longer on site)
over a year ago
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"around 12:50am chat room 3 kept crashing. Only option was to come out of chat altogether and try and re-enter, but all we got was a white screen and frozen cams. did get back in the room but crashed almost immediately."
Same for us. |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
"Last night, around midnight onwards wchat became almost unusable, typing became slow to appear in the input area and chat scrolling became "staggered". Closing and restarting the webpages made no difference, not did a reboot of the PC.
Using Firefox as a browser, latest version of Flash installed.
Now I have read this post I will add if this happens again.
Perhaps you should enter another scrolling message in the chatrooms akin to the directing warnings, pointing out that you need this info to crack it.
It is a little frustrating, but thanks for trying!!"
Thanks for the info, helpful to us
Keep posting if you see problems along with date/time
Admin x |
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By (user no longer on site)
over a year ago
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"SE room 10:45 onwards has been crashing have to come out reentre and then it crashes 2 mins later
When you say "crashing" what exactly do you see?
Admin x"
the cams are fine but the text stops scrolling but when i message some one who in in the chat room theres is working fine |
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By (user no longer on site)
over a year ago
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23.30 southeast room, had only been in a few minutes when chat stopped rolling for me, left chat, went back in and had members list but nothing on chatscreen. |
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By (user no longer on site)
over a year ago
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after my previous post got in again after a few mins, then at 00.02 southeast room, same thing happened. chat stopped appearing on screen, then couldnt reload without getting a white chat screen again for a few mins |
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By (user no longer on site)
over a year ago
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only managed to stay in there a few mins this time before chat stopped rolling again. Off to bed i go 
I do know several others were having the same problems. |
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By (user no longer on site)
over a year ago
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00:10 or so in the SE room. Others were having issues as Pink has already stated and then a few minutes later the same thing happened to me.
No-one elses typing appears on screen, only your own. Didn't even bother to go back in as going from previous experiences, it won't clear until the morning. |
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By (user no longer on site)
over a year ago
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0033 irl chat room frozen , only works if you exit and reenter and then stops scrolling again 0044 directing #3 168 users were kicked and now showing as having entered again all displaying 0000 timeline icon  |
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By *1ck DMan
over a year ago
Ealing |
00.50 / 01.00 - Chat freezing, couldn't type in the room, when exiting the room and re-entering, there was no text showing at all, no usernames, nothing ! This has been going on since about 10pm, starting at first with having to refresh every 15 minutes or so. IT just got gradually worse. And it only really seems to be since you updated your servers the other week. I know you's do your best etc, just hope you can get something sorted asap. |
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By (user no longer on site)
over a year ago
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It's evident that it seems to be (in the maority of cases, in that it's the site rather than the individual user) that this is *always* happening on or around midnight on a Tuesday night.
Surely this is enough of a lead? Something that the chat server is doing at this time, checking for/doing updates for example? |
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By (user no longer on site)
over a year ago
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Not sure what to make of that post john connie but given that admin themselves have asked members to post here when there is a problem I think you'll find we are simply helping them to try and work out where they can look to find the glitch.
I doubt very much its anything to do with how busy it is or isnt given the fact that as Slarty said this is very much a recurring problem on a Tuesday night into Wednesday morning.
I for one am glad that admin are looking into this, other sites I have been on have basically told members to suck it up and deal with it when faced with the same problem. |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
"It's evident that it seems to be (in the maority of cases, in that it's the site rather than the individual user) that this is *always* happening on or around midnight on a Tuesday night.
Surely this is enough of a lead? Something that the chat server is doing at this time, checking for/doing updates for example?"
Timing issue is top of our list
Appreciate everyone's help on this issue and we've contacted you all privately too.
Admin x |
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By (user no longer on site)
over a year ago
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Not a problem at all :o)
As said, I've only ever experienced this issue on a Tuesday night/Wednesday morning cross over period. Seems to effect all chatrooms and nothing that I do from a users end will cure it.
It's only been happening for the last few weeks though, no more than 3-4 I'd say... |
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By (user no longer on site)
over a year ago
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Just now in the verified users chat room, I was chatting to someone and a new window kept opening, he types, I types, he thinks I am not there so gave up. Say time between 11.30 pm and 11.45 pm, not used to using it so not sure if this is what you want to know |
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I have been sending in site crash logs for a few weeks now via the site bug reporting mechanism. They I assume are timed so will give you accurate picture if when it is happening. As for what happens, it is as others describe, the chat room either stops scrolling and you can type messages and you think you are chatting until you realise you can't see anything else coming in. Because cams are working you can see others are typing etc but getting the same problem. I would imagine if you look at the chat logs for each room you will see that for busy nights it occurs frequently around midnight and lots of users will be typing messages like are we here etc as you really can't tell if anyone is seeing anything until you get a response. The description regarding the room hanging and taking a very long time to reload and showing all the users as new is typical as are the lack of and very laggy loading of room lists let alone user name lists.
Hope you can find an answer as it has been frustrating for some time.
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
06:48 today - we've updated chat by swapping one of the servers which runs chat. We'll be continuing to monitor to see if this has resolved the issue people are reporting Tues night/Weds morning (and other times)
Admin x |
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By (user no longer on site)
over a year ago
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Just had the same thing, was in directing room 4 (I think), room list on the right suddenly disappeared (first thing to give me an indication, wasn't really paying attention) and then noticed that the screen had stopped scrolling. Time approx 00:20.
Closed chat down and as of now, can't get it to re-open at all but I'm on my laptop at the moment and it's a steaming pile of....so it's possible that this issue is solely related to hardware (not being able to re-open chat, I mean).
Hope that helps :o) |
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By (user no longer on site)
over a year ago
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ireland room chat freezing cams still working . 0035 unable to reacess chatroom blank screen and room accessed but blank . counter still showing 48 members |
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By *1ck DMan
over a year ago
Ealing |
00.30 ish...............keep freezing, cams still operational ( thank fook )but taking a long time to re-enter chat. Had to refresh 5 times before I could get back in. Loads of people having the same problems tonight. |
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By (user no longer on site)
over a year ago
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Yep SE room is the same so it looks as though it's affecting all the rooms again, at pretty much the same time. 00:35 got into the chatroom and could initially see/reply to people but within a minute or two it'd stopped again. |
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By (user no longer on site)
over a year ago
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"wont let me back into chat at all now. no list of room names. not happy !!!!!"
Oddly, I can get back into the chatrooms, but after a minute or two they freeze again. If I swap to another room (rather than close down and start again) it works again, but again only for a minute or two. |
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By *1ck DMan
over a year ago
Ealing |
00.47..........You seem to be able to enter a chat room, but they freeze pretty much straight away, and now cams are not viewable if you can actually manage to get the username list to show up at all. |
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By (user no longer on site)
over a year ago
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"00:58 northern room - this really is getting quite tiring.."
I agree, it is, but it's going to be difficult for the web monkeys to nail down as it's a once a week occurance at a more or less specific time so just try and bare with them :o) |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
Thanks guys we see the problem last night again. The server change we made last week has obviously not resolved the issue.
The problem with something that happens weekly is we make a change, and have to wait a week to see if the situation has improved. We now have visibility of the issue in our logs so we can see the problem last night logged and we'll know when we fix it (if any consolation)
We will work on another fix this week
Thanks for keeping us updated
Admin x |
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By (user no longer on site)
over a year ago
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Same thing again now, 00:32. Had been stable for 10 minutes or so, but the hiccup is back...Cams still working as usual but no text showing up other than my own. |
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By (user no longer on site)
over a year ago
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Just to add, no unable to load the chat page up correctly, a normal ish screen but no list of names. Might be due to the load on the server though with everyone trying to get back in at once... |
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By *1ck DMan
over a year ago
Ealing |
00.35
Chat crashed, booting pretty much everyone. Got back in after a few minutes for it to crash again at 00.40. Will keep trying to get back in and hope it sorts itself out. Hope you's can figure out the issues before too many people get fed up. |
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By *1ck DMan
over a year ago
Ealing |
00.50
Still the same issues as previously reported. If you manage to get in the room, within a couple of minutes it all freezes again. It is rather frustrating to add to the sexual frustration that us single males have constantly lol.
Really hope you can find out why this keeps happening |
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By (user no longer on site)
over a year ago
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Ok it *seems* to have resolved itself...for now. A few people still having issues with not getting their cams to work, but the main chat screen at least is working....for now....01:33am |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
Chat freezing. We've made a change this-morning 28th Dec that we hope will have improved the situation.
Please keep us updated
Apologies to those who saw problems at 00:00 onwards on Xmas morning but we didn't get chance to fully test the fix before Xmas day
Admin x |
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By *iza70Woman
over a year ago
Newport |
Please help as I have never been so frustrated in my life! I am trying to access cam in the chat room on my kindle fire hd but I'm not getting anything except a grey square I am a site supporter, I have read through all previous suggestions and I have downloaded Adobe, ES3, ES & Skype. I have tried searching for Puffin browser but can't find it? Please can someone help in simple step by step instructions as I'm am useless with this...Thanks x |
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By (user no longer on site)
over a year ago
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08.15 app, as long as I'm not watching cams it's Fine but after watching cams it stops & comes up saying "your Internethas run out"... never used to do this
Helppp |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
"08.15 app, as long as I'm not watching cams it's Fine but after watching cams it stops & comes up saying "your Internethas run out"... never used to do this
Helppp "
That's not a message of ours. Sounds like something to do with how you're accessing the site.
How are you accessing e.g. mobile network, fixed ISP, wifi etc.
Admin x |
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By (user no longer on site)
over a year ago
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Accessing it via my phone (galaxy note 2) like I always have. Via the home wifi. Only started to do it recently. Works fine watching videos not just on websites but when I watch the cams it no stops |
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By (user no longer on site)
over a year ago
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Just to report that the chatroom (se) has been VERY laggy as of about 00:20, screen freezes for a minute or two and then suddenly everyone's script appears, name list very slow to update, profiles slow to come up etc. 00:35 now and still slow. |
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By *1ck DMan
over a year ago
Ealing |
01.13
The usual Tuesday crash issue. Chat just reset, can't get back in. Why does this keep happening at the same time/day every week??? Is becoming rather irritating now. Sorry, I know you's do your best but it is frustrating when you're in the middle of a conversation etc. |
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By (user no longer on site)
over a year ago
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Room (again, se) seems to be far less laggy now (01:40) but name list still not refreshing. It will if you manually prompt it to (clicking on sx etc) but not automatically. Not sure if it helps or not but hey, we've gotta try  |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
We've swapped out another server and made a couple more changes today on chat to try and resolve the Weds 12:00am issues, please let us know how we get on tonight
Admin x |
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By (user no longer on site)
over a year ago
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Ok as before, it seems now to just be massively laggy, I thought chat had gone but after posting the last message when I clicked back on the room it was moving again... |
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By (user no longer on site)
over a year ago
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Think it's fair to say that the server move didn't work....Strange. 00:51 and this issue is still the same, possibly worse than it was last week? At least then it was manageable... |
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By (user no longer on site)
over a year ago
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To say a fair few of us pay to be site supporters, i think the service is a little inadequate.
I mean once every now and then is understandable. But as regular as once a week that the server plays up is unacceptable in my opinion.
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
Clearly problems still 
Thanks to everyone for letting us know, very helpful and important
We continue to look at this behind the scenes and we'll be making more changes before next week
Admin x |
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Wales chat... 00.05 last night, serious lag, then lines of text repeating, then the "Welcome to Wales chat" message appearing repeatedly even though I hadnt left the room, then room kept freezing, had to keep leaving and then coming back into chat after, but it was no better, so gave up lol! |
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By (user no longer on site)
over a year ago
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Don't care if this gets deleted it just something we have noticed,
The problem is in the software from yourr webdesigner ,,
This didnot happen untill the new changes came in to place
Ie un site suporters can't see messages previously sent or received,
Beggining to think why fix something that isn't broke,
Untill it put right we are not renewing our site suporter |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
Just a quick note.
We will be up running diagnostic stuff against the servers involved with this issue tonight
We expect there will still be issues but we are hoping we will see them, understand them and stop them.
If all goes well
Admin x |
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By (user no longer on site)
over a year ago
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Thus far.....it "seems" to be ok. There does seem to be some "stuttering" at times, almost like it's gone again, but within 10-20 seconds or so it's ok... |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
"Thus far.....it "seems" to be ok. There does seem to be some "stuttering" at times, almost like it's gone again, but within 10-20 seconds or so it's ok..."
Something not quite right, we're looking at it now
Some of the fixes we made last week "hide" the problem so it's less visible to users
Admin x |
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By (user no longer on site)
over a year ago
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"Thus far.....it "seems" to be ok. There does seem to be some "stuttering" at times, almost like it's gone again, but within 10-20 seconds or so it's ok...
Something not quite right, we're looking at it now
Some of the fixes we made last week "hide" the problem so it's less visible to users
Admin x"
Cool, as long as we don't see it lol. It's vastly improved over the normal though, conversations still flow ok, bar the small amount of lag :o) |
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By (user no longer on site)
over a year ago
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So I was right then something to do with the recent changes, hence running a dianostic,
Glad you have sorted the problem from the users, hopefully, things are back on track and fab be running normal again |
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Northern chat just now (11.02am ish), was chatting and had a couple of cams docked. Cams kept working but chat stopped scrolling. Tried going to another room, no chat or user list loaded. Refreshed and got white screen with the correct windows but all blank.
Closed window completely, gone back through chat link on fab homepage and still have the windows/sections but all blank, no room list no option to turn cam on etc. |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
We made an update at 11 to finally resolve the Wednesday morning issue. Chat was offline for around 5 minutes while we made the change.
We'll be adding time to all site supporter passes to ensure no-one loses out
Apologies for the problem
Admin x |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
"Now i can post, chat and the whole site crashed today at roughly 12:50.
Couldn't access nothing at all, not even the main site."
We've added time to all site supporter passes to make good for this
Admin x |
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By (user no longer on site)
over a year ago
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The chatrooms have been freezing and crashing for the last few weeks, even booting us out... then not letting us sign back in!! Also the site has been completely crashing too of late...  |
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"Chat lagged badly yesterday.
What times?
Admin x"
Hard to tell exactly, it seemed to happen randomly for short periods, it looked like no one was typing, then the room would suddenly catch up. Some would log out, then log back in, thinking they had "frozen". |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
"Chat lagged badly yesterday.
What times?
Admin x
Hard to tell exactly, it seemed to happen randomly for short periods, it looked like no one was typing, then the room would suddenly catch up. Some would log out, then log back in, thinking they had "frozen"."
Thanks we'll look into this
If it happens again can you ask those affected to use contact link, give us details (what they see). Helps us to track down any glitches.
Thanks 
Admin x |
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By *j_mark OP Couple
over a year ago
Forum Mod Totteridge/Whetstone |
"There seems to be an issue with chat again today. The room has frozen and booted me out three times in the space of less than half an hour this morning."
We had to make a couple of updates this-morning which accounted for this
Apologies
Admin x |
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"19:15, chat has just froze, Now i get a message saying google chrome cannot find the page?
same here"
& here
and now I'm getting this:
Sorry, error occurred with page generation. Go to our home-page |
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"19:15, chat has just froze, Now i get a message saying google chrome cannot find the page?
same here
& here
and now I'm getting this:
Sorry, error occurred with page generation. Go to our home-page"
im still getting the could not connect message  |
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