 | We are writing this review because of the horrible experience we endured at Cupids on Wednesday 22nd August. We have visited Cupids, some time ago and had no complaints. We returned as we had planned to meet another couple, there. On this occasion, we were greeted by a pleasant lady who took our money and served our drinks. There were 4 couples walking around so we sat, had a drink and decided to wait for it to fill up. A few regulars sat at the bar and a small man in shorts appeared behind the bar and spoke to them. The lady took some customers on a tour. Suddenly the man shouted at us asking why we were sat there, after 25 minutes? He shouted, why don't we fucking get on with it and pointing at us so everyone turned around. He then shouted the longer you are sat there the more likely I am to come over and..... we did not hear the rest because of the music. We felt really stupid and annoyed. We let it go assuming he was drunk. After a while we went to the bar to get another drink. The man walked over to a couple and basically ignored us. He then came to the bar, ignored us, picked up a whip and started to mess about with another couple who had just entered! We decided to leave so I (Chel) spoke to the lady, who was now behind the bar, quietly and asked for our money back and briefly told her why we felt so uncomfortable staying. She told the little man and he came over shouting so that everyone could hear, that we couldn't take a joke and this was how he welcomed everyone! He did not smell of drink but was acting like he had taken something. For some reason he was playing to the crowd and shouting we weren't welcome if we couldn't take his joke. There was no apology. He was acting like an overgrown bully. He even followed us into the changing room and threw our money at us. He then refused to give us back our drinks until he saw that N wasn't leaving without them. He was eyeballing N repeatedly saying "goodbye, goodbye!" He was so arrogant that he even said sarcastically that he was looking forward to our review. He refused to give N his name. Another customer apologised to us saying he wasn't normally like that!
To this little man we would like to say, why did you feel that it was acceptable to behave in that way. Your own website states "If you have just come to watch or for atmosphere that is fine." Where was your customer focus?
If this man is part of the management then this review is probably wasted and the club has got what it deserves. If this man is hired help, then I invite the management to review your CCTV and see just how inappropriate and out of control his behaviour was... before saying goodbye to him.
Date: 2 September 2018
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