| I am responding to bustyasianhw avoid review.
The review was removed as it wasnt a review, you didnt attend the club and we have had many pm’s this week to discuss, but as you have now left another review I will sum up what actualy did happen.
We ask that new members tell us they are coming so we can have enough staff to show you round.
We ask that you arrive between 8-10 so that you can be shown Round before play starts so its not awkward & uncomfortable for everyone.
We do extend that if people get held up or are running late, as long as we know.
You didnt tell us you were coming,
Your friends who were in the club didn’t tell us you were coming.
No one at any point told us you were running late, not you or your friends even though you were driving from leeds so had plenty of time to call or text.
But we still agreed to let you in at midnight.
Then you haggled about the price and wanted a reduction for arriving late?????
In clubf it doesnt work like that. In many places it doesnt work like that, you go to the cinema and buy a ticket, you pay the same price even if you arrive late.
The only reductions we give are to military and 999 services in order to support them because they look after us.
You then tried the cheap shot of pulling the racial card. Our club is full of lots of different people and that was uncalled for.
Our customer service is great, our staff are great, you just wanted to bend the rules and haggle about the price.
I dont like doing this in this way but you left me little choice.
I will not have my staff unfairly trashed by someone who wanted to haggle and didnt get their own way.
Date: 25 August 2018
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